Complaints about aged or health care services
Anyone who wishes to make a complaint about Aged Care homes, home care packages or Commonwealth Home Support Program services has the right to contact the Aged Care Complaints Commissioner. This is a free service. You can contact the Aged Care Commissioner:
Online – www.agedcarecomplaints.gov.au/
Telephone – call 1800 550 552
In writing – address your written complaint to:
Aged Care Complaints Commissioner
GPO Box 9848 (Your capital city and state/territory)
You can contact My Aged Care on 1800 200 422 or through the MyAgedCare website at www.myagedcare.gov.au/ if you have any concerns about your My Aged Care experience.
If you are concerned about health care provided to you or another person, you can make a complaint to the independent health complaints commission in your state or territory.