Banks, building societies and credit unions provide banking services. To withdraw money, go into a bank or use your debit card and your PIN (Personal Identification Number) to get cash from an ATM (Automatic Teller Machine). You should protect your PIN. Do not write your PIN on your debit card, or keep where it might be stolen, such as in your wallet, purse or mobile phone.
If your debit card is stolen or lost, tell your bank immediately.
If you have a problem with your bank which you cannot resolve, contact the Financial Services Ombudsman at www.fos.org.au
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