National Training Complaints Hotline

The National Training Complaints Hotline is a national service for consumers to register
complaints concerning vocational education and training. The service refers consumers to
the appropriate agency/authority/jurisdiction to assist with their complaints.
The vocational education and training sector is complex, with many different organisations
involved, including the Australian, state and territory governments. Consumers deserve a
streamlined and simple way to report complaints.
The Hotline does not investigate complaints but will forward complaints to the most
appropriate agency, authority or jurisdiction for consideration. More information about the
Hotline is available at https://www.education.gov.au/NTCH
The Hotline operates Monday to Friday from 8am to 6pm nationally. The telephone number is
13 38 73. Written complaints can be emailed to skilling@education.gov.au. Include as much
detail as possible, including your contact details, so your complaint can be thoroughly
considered.
Interpreter services are available through the TIS National by calling 131 450. Ask for the
National Training Complaints Hotline.

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